Return & Exchange Policy

At Nekked, we care about your snacking experience and want every bag to arrive fresh, safe, and satisfying. Because our products are food items, all sales are final and non-returnable once delivered, for safety and hygiene reasons.

However, if you receive an order that is incorrect, damaged, or defective, we’ll make it right. Please contact our Customer Service within 3 days of receiving your order via WhatsApp at +65 8450 8677 or email marketing@jewelcoffee.com with photos or videos of the issue for verification. Once confirmed, we’ll arrange for a replacement or refund where applicable.

For international orders, please note that Nekked is not responsible for damages or delays caused during transit once the shipment has been handed over to the courier.

We reserve the right to reject claims that do not meet these conditions, or if the product has been opened, consumed, or tampered with.

🛒 Orders from Third-Party Marketplaces

For orders placed through third-party marketplaces (such as Lazada, Shopee, Amazon, etc.), please note that we do not have direct control over the shipping process, order status, or refund triggers.

If your order has not been received, we recommend contacting the marketplace’s customer service directly as the first step. If you do not receive a response, feel free to PM us or contact our team, and we’ll help follow up with the respective platform to resolve the issue.

If your order arrives with any issues and you’re open to an exchange or replacement, please contact our Customer Service via WhatsApp at +65 8450 8677 or email marketing@jewelcoffee.com for further assistance.

Thank you for understanding — we’re here to keep your snacking clean, happy, and worry-free. 🍿

Is Nekked Pop all natural?

Our popcorn is made with real, natural ingredients — no artificial colors, flavors, or preservatives. Some ingredients like our cheese powder or isomalt are naturally derived, so while not “100% all-natural,” we keep it as clean and honest as possible.

Is Nekked Pop Halal Certified?

We’re currently in the process of obtaining our Halal certification. All ingredients used in Nekked Pop are from Halal-certified sources.

Where is Nekked Pop manufactured?

Nekked Pop is proudly manufactured in Malaysia. Our production partner’s facility is OEM Halal certified.

Any sugar added into Nekked Pop?

Nope — there’s no sugar added to Nekked Pop!We use Monk Fruit and Isomalt to create that perfect, guilt-free sweetness.Monk Fruit is a natural sweetener extracted from the monk fruit (luo han guo). It gets its sweetness from compounds called mogrosides, which don’t raise blood sugar and contain zero calories.Isomalt, on the other hand, is a sugar alcohol (polyol) naturally derived from sugar beet. It gives a smooth, caramel-like sweetness with fewer calories and a lower glycemic impact than regular sugar.Together, they deliver that light, clean sweetness — so you get all the flavor, none of the sugar rush.

How long does Nekked Pop last?

Our Nekked Pop stays fresh and crunchy for up to 12 months when kept sealed in a cool, dry place. Once opened, enjoy it soon for the best taste and texture!

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Our Information

Jewel Coffee Roasters Pte Ltd

10C Jalan Ampas #06-02
Ho Seng Lee Flatted Warehouse
Singapore

+65 6297 8143

+65 8450 8677 (Whatsapp Msg Only)

Mon - Fri: 9:00AM - 5:00PM
Sat: 9:00AM - 12:00PM
Sun & PH: Off

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