At Nekked, we make sure your snacks get to you fresh, fast, and safely — whether you’re in Singapore or snacking from across the globe.

🇸🇬 Local Shipping (Singapore)

- Delivery Coverage: Islandwide across Singapore.
- Delivery Time: Orders are typically delivered within 2–4 working days after payment confirmation.
- Shipping Fee: Free delivery for orders above S$50. A flat rate of S$4.00 applies for orders below S$50.
- Courier Partners: We work with trusted local couriers to ensure your snacks arrive fresh and on time.
- Order Tracking: Once your order is shipped, a tracking link will be sent via email or SMS.

🌏 International Shipping

All international orders are fulfilled through EasyParcel, and the availability of destinations and courier partners depends on the shipping options listed on the EasyParcel platform.

Delivery timelines and costs may vary based on your destination, shipping partner, and parcel weight.

For international orders, please WhatsApp us at +65 8450 8677 or email marketing@jewelcoffee.com to confirm available shipping methods, fees, and estimated delivery times. Once confirmed, we’ll create a customised order for you to proceed with payment, including the applicable shipping fee.

Delivery Time: Estimated 7–21 working days, depending on destination and customs clearance.
Shipping Fee: Calculated at checkout based on destination, weight, and shipping method.
Customs & Duties: Import taxes, duties, or fees may apply according to your country’s regulations. These are the responsibility of the recipient.
Orders Packaging: We take care to ensure every order is securely packed and protected for international shipment. Photos of your packaged order will be taken before dispatch as part of our quality assurance process. However, please note that Nekked is not responsible for any damage, loss, or delays that may occur during transit once the shipment has been handed over to the courier.

💬 Additional Notes

- Please ensure your shipping address and contact details are accurate to avoid delays.
- Orders are processed on business days (Monday–Friday), excluding public holidays.
- If your order arrives damaged, please contact our Customer Service on WhatsApp at +65 8450 8677 or email marketing@jewelcoffee.com and include photos/videos of the damage. This will help us verify the issue and assist you with a replacement or next steps quickly.
- If your order hasn’t arrived after the expected timeframe, reach out to our Customer Service via WhatsApp at +65 8450 8677 or email marketing@jewelcoffee.com.
- In rare cases of stock or courier delays, we’ll notify you immediately and do our best to keep your snack journey smooth.

🍿 Snack Smart. Ship Safe. Stay Nekked.